Terms & conditions
The terms for our laundromat, wash-dry-fold, pickup & delivery and business accounts — and the SMS terms that go with our order texts.
Wash-dry-fold and drop-off service
- Orders are priced by weight at drop-off, plus any add-ons and handling charges posted at the counter; sales tax is added. The invoice you receive is your claim ticket.
- Please check pockets. We are not responsible for items left in pockets or for damage caused by them.
- We wash according to the preferences on your invoice. Items that cannot be machine washed, or that fade, shrink or bleed because of their fabric, age or condition, are washed at your risk.
- Our liability for a lost or damaged item is limited to five times the wash-dry-fold charge for that order, or the item's depreciated value, whichever is less.
- Orders not picked up within 30 days may be donated or disposed of.
Self-service laundry
- Machines are operated with the Superwash laundry card. Value loaded on a card is not refundable in cash. Report a machine problem to the attendant with your card.
- Do not dye, or wash items soaked in solvents or flammables. Unattended laundry left in a machine may be moved by staff.
Pickup & delivery
- Pickups are booked by phone for weekday mornings. The same service terms apply as at the counter. Orders are released on delivery against payment or an approved account.
Business accounts
- Statements are due 30 days after they are emailed unless agreed otherwise. Overdue accounts may be paused. Tax exemption requires a signed Texas exemption certificate on file.
SMS terms and conditions
Program description. Superwash sends transactional text messages to customers who have opted in at our counter: one text when an order is ready for pickup (or ready and charged to the card on file) and one confirmation text at sign-up. No marketing or promotional messages are sent.
How to opt in. You opt in by giving us your mobile number at the counter and agreeing when a clerk asks you. Your consent is recorded on your customer profile in our point-of-sale system. We do not buy, rent or import phone numbers.
Message frequency. One text per finished order, plus the one confirmation text. Frequency depends on how often you bring us laundry.
Cost. Message and data rates may apply according to your mobile plan. Superwash does not charge for texts.
How to opt out. Reply STOP to any message; you will receive one final message confirming you are unsubscribed. You can also ask a clerk to turn texts off on your profile. Reply START to opt back in.
Help. Reply HELP to any message, call (432) 332-9400 or email info@superwashtx.com. The sending number, (432) 332-9400, is used for order notifications and is not monitored for other replies — please call the store with questions about your order.
Carriers. Supported carriers include AT&T, T-Mobile, Verizon and most other US carriers. Carriers are not liable for delayed or undelivered messages.
Privacy. Your information is handled as described in our privacy policy. We do not sell or share your SMS opt-in data or mobile number with third parties for marketing purposes.
General
These terms are governed by the laws of the State of Texas. We may update them by posting a new version here with a new effective date.